Refund policy

Returns & Exchanges

Each ZEFURS piece is handcrafted, with production beginning once your order is placed. We do not accept change-of-mind returns or exchanges for pieces made to your individual measurements or other bespoke specifications that qualify as personalised or custom-made goods under applicable consumer law.

For non-personalised products purchased online, EU customers may withdraw from their purchase without giving a reason by notifying us within 14 days of receiving their order. Items must then be sent back within 14 days of that notification.

If you experience an issue with your order, please contact us with your order number, a description of your concern and any relevant photographs. We will review your request with care and work with you to find an appropriate solution.

This policy does not affect your statutory rights, including those relating to faulty, damaged or incorrectly supplied items.

You can always contact us for any return question at ze.furs.ts@gmail.com